We have compiled our answers to frequently asked questions in one easily
accessible area so you can quickly find helpful information.
This is a great place to start if you have general inquiries about our products.
FREQUENTLY ASKED QUESTIONS
Can I replace a two-handle lavatory faucet with a single-handle model? Do all fit all bathroom sinks and tub/shower?
Standard-size sink openings and faucet dimensions are used throughout the plumbing industry. However, since there are a few exceptions (such as 4" spread or 8" spread), it is a good idea to check sizes first.
Many single- and two-handle faucets are on 4-inch centers, which is the distance between the centers of the hot and cold inlets or mounting bolts. Another popular style for two-handle faucets is the 8" to 16" widespread. These faucets come with flexible hook-ups to allow for adjustments.
The distance between hot and cold water supplies for two-handle faucets is generally 8". The hole opening for single-handle tubower combinations may vary. The opening must be smaller than the face plate of the unit you are installing for proper coverage.
Why is there a gap between the handle and the escutcheon of my one-handle shower faucet?
There is a gap in this location to ensure the screws on the escutcheon do not interfere with the operation of the handle. Depending on the installation, it is acceptable for this gap to be between 1/2" to an inch.
My faucet has a high-arc spout, and it does not immediately shut off after the handle(or handles) are turned off. Why is this?
This is a normal characteristic of any faucet with a high-arc spout. After the handle (or handles) are shut off, there is still water inside of the spout. Any residual water past the arc of the spout will slowly drip out of the spout. Gravity will pull this water from the spout; however, it should stop after several minutes.
I am concerned about that the faucet i am interested in will not fit in my thick countertop. Is there an extension kit that i can buy?
First, it is important to know how thick of a surface that a specific model is designed to be installed through. This information will be provided on the Specification Sheet. If an extension kit is still needed for your particular application, please contact us with the model number in question and we can determine the correct extension kit, if available.
What tools will I need to install or fix my faucet?
Before you leave the store with either your new faucet or the replacement part you need, make sure you have these items to help install the faucet or part easily.
Phillips and Regular Screwdrivers Adjustable Wrench (or basin wrench for hard to reach areas)
Flashlight Pliers Plumber's Putty (not required on all installations)
Thread seal tape Allen Wrench (not required on all installations)
What causes a faucet or valve to leak or drip?
Without a specific model number, it is hard to determine the exact cause of a leak. In general, leaks are often caused by a scratched or torn cartridge, O-ring, or grommet. Typically, a cartridge replacement will correct this type of leak.
How do i adjust the flow?
The flow can be adjusted at any point in time by opening the handle and adjusting it to suit your needs. In hands-free mode, the flow will always be delivered at it's maximum unless overridden at the handle.
How do I disconnect the hoses for inline filter cleaning?
Press the two white flaps together that are sticking out of the back side of the black housing. While pressing them together, push towards the hose, and the white piece should pop back to its original position.
How do I clean the faucet?
Use mild soap and water, and dry with a soft cloth. Avoid any harsh cleaners or abrasive sponges.
What i could do? My kitchen faucet leaks between the spout and the handle?
This type of leak is often caused by scratched or torn o-ring on the cartridge or spout.
First, it is essential to identify the model of your faucet.
For non-pullout or non-pulldown faucets:
This issue should be resolved by replacing the o-ring(s) inside of the spout, as well as the cartridge. The number of o-rings inside of your spout will vary depending on the model. It is essential to identify the model of the faucet in order to obtain the proper service kit with the correct spout o-rings for your model; and different models utilize different sizes of o-rings. When replacing the o-rings, clean the inside of the spout and the outside of the valve body. We also recommend lubricating the spout o-rings with silicone-based grease. Do not use plumber's grade faucet grease, silicon sprays or any lubricant that may contain petroleum. Petroleum based lubricants may react with the rubber seals and could cause the spout to become difficult to operate. Also, the correct cartridge will need to be identified and replaced.
For pullout or pulldown faucets:
Replacing the appropriate cartridge for your model of faucet should resolve the issue.
Low flow from side spray/water still comes from spout with side spray activated, what i could do?
This is caused by a malfunctioning diverter or debris within the valve/spout.
Replace the diverter. Also, make sure the valve body is cleaned. In some models, the diverter is installed in the valve body; on other models it is installed around the valve body under the spout. If it is one of these models, make sure the spout is cleaned as well.
If the side spray does not shut off completely, it would also need to be replaced.
Outule is a professional community sanitary ware brand, different from the general brand. Since the distributors can not ensure the standardization of service, we only accept the business cooperation of the partners.